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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Eva Gee Scott

Eva Gee Scott

January 12, 2026

5  out of  5
rating by Eva Gee Scott
"I had the pleasure of working with Ray through a mutual customer, and I couldn’t be more impressed. His expertise and genuine care made a significant difference, ensuring the best outcome for everyone involved. Ray’s professionalism and willingness to go above and beyond truly set him apart. I highly recommend working with him if you want someone reliable, knowledgeable, and truly dedicated to helping"
We responded:
"Eva, thank you so much for the kind review. I enjoyed working with you and I wish you the best. Ray "
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Susan Albritton

January 2, 2026

5  out of  5
rating by Susan Albritton
"I appreciate the friendly and responsive service that I receive with Ray’s team both for covering a home as well as changing out auto coverages. Thank you Melissa especially for making this easy."
We responded:
"Susan, thank you so much for the kind review. You and Buck have been with me since I started. I wanted to thank you for allowing me this opportunity. Melissa is an amazing teammate. Take and I hope you have a wonderful year. Ray. Ray Garfinkel State Farm agency "
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Nathan Pope

December 30, 2025

5  out of  5
rating by Nathan Pope
"Sheryl helped me today add an auto to our policy. She was knowledgeable and informative and helped me sign up for a safe driving discount program. Ray's staff is always helpful; we've been using their services for over 20 years."
We responded:
"Nathan, thank you for the kind review. Sherly is an amazing teammate. I want to thank you for staying with us all these years. I wish you the best for 2026. Thank you again! Ray Ray Garfinkel/State Farm Insurance Agency"
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Daniel Johnson

December 23, 2025

5  out of  5
rating by Daniel Johnson
"Sheryl Oliver is a very helpful state farm agent. She always explains any issues with me that I may have with my policy in a very professional manner. Daniel🙂"
We responded:
"Dan , thank you so much for the kind review. Sheryl is an amazing teammate. You and your entire family have been with me since the beginning of my agency and I just wanted to say thank you. Take care and I hope you have a very happy holiday season. Ray Ray Garfinkel State Farm insurance agency"
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Patricia Allen

December 17, 2025

5  out of  5
rating by Patricia Allen
"They really helped me alot."
We responded:
"Patricia, thank you so much for the review. I look forward to being your insurance agent for years to come. Please never hesitate to reach out if you have a question or claim, please do not hesitate to contact me. Take care and happy holidays. Ray Ray Garfinkel State Farm Insurance agency"
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R McKenna Brown

December 10, 2025

5  out of  5
rating by R McKenna Brown
"Been with Ray for 30 years now. (Yikes! Where does the time go?!?) Always available, always friendly, and always ready to answer your question or solve your problem. Sheryl on the front line handles it all with apparent ease."
We responded:
"Mckenna, thank you for the kind review and also for your loyalty for staying with us all these years. This means a great deal to me and my agency. Sheryl is an amazing teammate. Take care, thank you again and I hope you have a very happy holiday season. Ray Ray Garfinkel State Farm Insurance agency. "
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Mark Kantner

December 8, 2025

5  out of  5
rating by Mark Kantner
"Working with Ray and his team has always felt personal, not transactional. Whenever questions come up about coverage or claims, he takes the time to explain options clearly in plain language, which makes big decisions a lot less stressful. During a recent difficult situation, his empathy, follow-through, and willingness to dig in and get answers really stood out and meant a lot. The office is responsive, professional, and easy to reach, and there’s a real sense that they genuinely care about their clients’ well-being. Highly recommend Ray and his team for anyone looking for a thoughtful, patient, long-term agent."
We responded:
"Mark, thank you for the kind review. Having policyholders like you are what makes this job worthwhile. Take care, thank you again and enjoy the snow. Ray. Ray Garfinkel State Farm agency "
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Jonas Kernaghan

December 1, 2025

5  out of  5
rating by Jonas Kernaghan
"Absolutely fabulous service from Melissa during a hard time for my extended family. She has been following up and taking care of things for months. Best service I’ve ever had with an insurance professional."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Jonas, thank you also for saying such nice things about Melissa. She is an excellent teammate. Pleaser also never hesitate to call us if you ever have any questions concerning your insurance. Take care and happy holiday. Ray Ray Garfinkel/State Farm Insurance Agency"
Profile photo of Kayleigh Thompson

Kayleigh Thompson

November 11, 2025

5  out of  5
rating by Kayleigh Thompson
"Ray, Sheryl, and Jocelyn have been a huge help for me when I was trying to find car insurance. They quoted me and stayed in active communication about the discounts I was eligble for and what to expect. They've remained respectful, polite, and insightful during the entire process. They've called me to alert me of premium changes and missing paperwork needed for me to keep my discounts, which I really appreciated!"
We responded:
"Kayleigh, thank you so much for the kind review. Sheryl and Jocelyn are fantastic teammates. I wanted you too also know that if you ever have a question or claim, please do not hesitate to call us at any time. Take care, thank you and I hope you have a very happy holiday season. Ray/288-5470"
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Katie Francisco

November 5, 2025

5  out of  5
rating by Katie Francisco
"Ray and his team are amazing to work with. Responsive, friendly and always thoughtful about my insurance needs. I love that they are proactive and keep my accounts accurate and up to date with me."
We responded:
"Katie, nice to hear from you and thank you for the kind review. Please never hesitate to call us if you ever have a question or claim concerning your insurance. Take care and thank you again. Ray Ray Garfinkel State Farm insurance agency "
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Bethany Lynch

November 3, 2025

5  out of  5
rating by Bethany Lynch
"Melissa was super helpful getting us a comparative quote last minute and working with us throughout the process, following up and making sure all of our questions were answered!"
We responded:
"Bethany, thank you for the kind review. Melissa is an fantastic teammate. I wanted you to know that if you ever have a question or claim concerning any of your insurance, please do not hesitate to reach out. Welcome to the Ray Garfinkel State Farm Insurance agency. Take care and thank you again. Ray"
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Marshall Martin

October 17, 2025

5  out of  5
rating by Marshall Martin
"Great customer service and friendly staff. We had a billing issue recently and Sheryl was able to help get things straightened out in just one call."
We responded:
"Marshall, nice to hear from you and thank you for the kind review. Sherly is a fantastic teammate. I wanted you to know that if you ever have a question or claim concerning any of your insurance, please do not. Take care, thank you again and I hope you have a nice weekend. Ray Ray Garfinkel State Farm Insurance Agency"
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Larry Tipton

October 16, 2025

5  out of  5
rating by Larry Tipton
"Melissa helped me through two different queries and was able to quickly and professionally provide the help and solution for each. Thank you!"
We responded:
"Larry, thank you so much for the kind review. Melissa is an amazing teammate. You have been with me since the beginning and I wanted to thank you for staying with us all these years. Take care, thank you again and I hope you have a nice weekend. Ray. Ray Garfinkel State Farm insurance agency "
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Ellen McVay

October 15, 2025

5  out of  5
rating by Ellen McVay
"I moved to Richmond after a lifetime in another state. Mr Garfinkel made it very easy for me to transfer my auto policy to VA. He was a great help and was kind which is always my number one on any list."
We responded:
"Ellen, thank you for the kind review. My agency looks forward to working with you if you need us in the future. I wanted you to know that if you ever have a question or claim, please do not hesitate to all. Take care and thank you again. Ray Ray Garfinkel State Farm Insurance Agency"
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Christi Wiggins

October 8, 2025

5  out of  5
rating by Christi Wiggins
"Don was extremely helpful in securing coverage for my vehicle. He worked quickly and found me a great rate!"
We responded:
"Christ, thank you so much for the kind review and welcome to our agency. Don is a fantastic teammate. I also wanted you to know that if you ever have a question or claim concerning any of your insurance, please do not hesitate to call us. Take care, thank you and I hope you have you a nice day. Ray Ray Garfinkel State Farm Insurance Agency"
Profile photo of Betsy Rhoads

Betsy Rhoads

September 30, 2025

5  out of  5
rating by Betsy Rhoads
"Thank you Sheryl for making my insurance needs so easy to understand and access!! I have been with Ray’s office since I was just a renter in 2016, and they have all helped me find the perfect bundles with each life update so I know I’m covered."
We responded:
"Betsy, thanks so much for the kind review. Sheryl is an amazing teammate. I wanted you to know how much we appreciate having you with our agency. Please never hesitate to call us if you have a question or claim concerning your insurance. Take care and thanks again. Ray. Ray Garfinkel State Farm insurance agency "
Profile photo of Jessica L. Jenkins

Jessica L. Jenkins

September 24, 2025

5  out of  5
rating by Jessica L. Jenkins
"I have used Ray Garfinkel for a long time. Today I called a lady named Sheryl was very nice and helpful when addingf another car to my policy. She made to process smiple and stress-free. Highly recommend"
We responded:
"Jessica, thanks so much for the kind review. Sheryl is an amazing teammate. You have been with me for quite some time and I just wanted to say thank you. Take care and thanks again. Ray Ray Garfinkel State Farm agency "
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Diane Davis

September 20, 2025

5  out of  5
rating by Diane Davis
"Sheryl was most helpful in assisting me with my concerns on my newly customer established coverage with State Farm."
We responded:
"Diane, thank you so much for Sheryl is an awesome teammate. I wanted you to know that ou can always call us if you have a question or a claim concerning your insurance. Take care and thanks again. Ray Ray Garfinkel State Farm insurance agency "
Profile photo of Barbara Velasquez

Barbara Velasquez

September 11, 2025

5  out of  5
rating by Barbara Velasquez
"great experience, nice kind woman who attended us."
We responded:
"Barbara, thank you so much for the kind review. I wanted you to know that if you ever have a question or claim concerning any of your insurance, please never hesitate to call me. Take care and thank you again. Ray. Ray Garfinkel/State Farm insurance "
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JoAnn Howell

September 9, 2025

5  out of  5
rating by JoAnn Howell
"I was so pleased that I called during my half hour lunch break and I am so grateful that I was able to speak with Don Collier who understood exactly what I needed to start a new renters insurance policy. I was able To complete this process and less than a half hour. He was very diligent and emailing me all of the necessary documents to complete the process and made it so very easy and less stressful. Thank you so much Don for all of your assistance."
We responded:
"JoAnnn, thank you so much for the kind review. Don is an amazing teammate. I also wanted you to know that if you ever have a question or claim concerning any of your insurance, please do not hesitate to call me. Take care and thank you again. Ray/288-5470"
Profile photo of DeWitt Whittington

DeWitt Whittington

September 2, 2025

5  out of  5
rating by DeWitt Whittington
"Always ready to help...even when I squint at my odometer and can't easily read the mileage. Love the discount when I have the small GPS device in my Camry. I use the Drive Safe & Save system."
We responded:
"Dee, thank you for the kind review. I’m squinting too when looking at my odometer reading. Take care and thanks again. Ray. Ray Garfinkel State Farm insurance agency "
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Samuel Coleman

August 26, 2025

5  out of  5
rating by Samuel Coleman
"They’re very good company they will take care all of your needs.. they have a great customer service group.."
We responded:
"Samuel, thank you so much for for the kind review. I appreciate you allowing me the ability to be your agent all these years. Take care and thank you again. Ray. Ray Garfinkel/State Farm insurance agency "
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Wilson Rhodes

August 26, 2025

5  out of  5
rating by Wilson Rhodes
"Ray Garfinkel and his team have always been easy to work with. My family has had Auto, Renter's, and now Home insurance with them and they are always very responsive with great customer service. Most recently I worked with Melissa Burton for our Home insurance and it was a very simple and easy process to get covered. Would definitely recommend them to anyone in the area!"
We responded:
"Wilson, thanks for the kind re view. Melissa is a fantastic teammate. Please never hesitate to call us you have any questions concerning your insurance. Take care and thank you for allowing me the opportunity to be your agent all these years. Ray. Ray Garfinkel State Farm insurance agency "
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Kathy Crafton

August 25, 2025

5  out of  5
rating by Kathy Crafton
"Sheryl is very helpful and gave me a phone number to get my windshield repaired back to looking new. Thanks Sheryl!"
We responded:
"Kathy, thank you so much for the kind review. Sheryl is a great teammate. You and Scott have been with me since the beginning and I wanted to thank you for allowing me the opportunity to be your agent all these years. Take care and thank you again. Ray. Ray Garfinkel State Farm insurance agency "
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Richard Serpa

August 25, 2025

5  out of  5
rating by Richard Serpa
"Today I worked with Sheryl, as usual, quick service3 and answered all my question! I have 3 cars and my house covered by Ray, I have been with him since he started and never considered changing. Ray and his crew have customer service that is second to none. I strongly recommend his agency!"
We responded:
"Richard, thank you so much for the review. You have literally been with me since I started. I wanted to thank you for allowing me the opportunity to be your agent all these years. I wish you nothing but the best. Take care and thanks again. Ray. Ray Garfinkel/State Farm insurance agency "